Manager IT (Operations & Infra)

Delhi

 JOB PURPOSE:

Lead Data Center’s IT Infrastructure (Servers & Storage) & Infra services to achieve agreed uptime with SLA; Establishing IT & C Business Services & Support to Retailers, Concessioners, Government agencies, etc. along with client DIAL  internal group of companies to ensure achievement of business targets.

 

SKILLS AND KNOWLEDGE

  • 10 + years of total experience in the field of IT Operations and with at least 5 year’s experience in leading the IT Infra & Operations.
  •  Engineering Graduate
    Post Graduate Degree/Graduate/Diploma & MBA with specialization in IT
    Microsoft, VMWARE, AWS, ITIL  Other Certifications.

KEY ACCOUNTABILITIES

 

IT  Infrastructure (Data Center’s)

  • Responsible for Identifying, Designing, Deploying, Integrating & Supporting Virtualization, Private Cloud & Local Servers.
  • Streamlining of data center documentation viz., updating list of servers, warranty details, software’s, backup reports and performance reports.
  • Coordination with other IT & C teams and other departments for improving IT Support.
  • ITIL Practices - Servers Incident/Problem and Change Management.

Ensure that RCA and Corrective actions are implemented in time

 

IT Business Management 

•    Coordination with Concessioners for their IT day to day requirements.

•      Processing of New and Change/Service requests received from vendors, attaining necessary approvals and raising incidents at IT&C Service

desk and follow-up with IT team for necessary closures.

•      Act as SPOC from IT department to all the stake holders in the airport for IT Business Services.

•      Responsible for identifying the Business user needs and address them through In-house/External teams

 

Software Licensing Management & IT Security Audit Compliance

 

IT Services Billing Management

Preparation of monthly IT&C services billing, related to IT services provided to vendors, agencies and concessionaries and submission of Consolidated billing report to Finance team for raising invoices

 

Stake Holders Management ( IT Facility Service Management) 

 Manage the relations with stake holders to establish more business by providing the best services.

 

BMC & VM Ware  Implementation

  • Identifying to provide the required Hardware/Software.

•   Coordinating with desired team to provide the required information to completion of the projects in-time.

 

Team  Management 

  • Work closely with team and Conducting weekly/monthly reviewing meetings to fulfilling the gaps.
  • Drive the team development initiative in alignment with IT Operations.
  • Develop technical and behavioral skills of sub-ordinates. Design training needs and growth plans for eligible subordinates.
  • Engage with the team members to motivate and foster teamwork, understand and address concerns and provide a collaborative environment for them to develop.

 

About Company

One of our client companies

Job Information

Status: Open No of vacancies: 1 Job type: Full Time Years of experience: 10+

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